When you call the insurance provider, you can get real-time information about the patient's eligibility and coverage status. This can be especially important for time-sensitive services or treatments.

Speaking to a representative allows you to ask specific questions and get clarification on any complex issues related to the patient's coverage. The representative can provide detailed explanations that may not be available on a website.

A phone call allows for personalized assistance tailored to your specific needs. The representative can address any concerns or special circumstances you may have regarding the patient's coverage.

Phone verification can often provide immediate confirmation of eligibility, which can be crucial for making timely decisions regarding the patient's care.

When you call for eligibility verification, you can make notes of the conversation, reference numbers, and other important details provided by the insurance company representative. This can be useful for documentation and follow-up if needed.